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Message Content:I oppose the planned closure or reduction in opening hours of my local railway station ticket office and other GTR station ticket offices.
This is because I am concerned that:
I would not be able to access all the tickets and services I need from a ticket machine;
I would find it harder to obtain advice on tickets and fares without a staffed office;
I am concerned that if there were insufficient numbers of ticket machines (due to them being in high demand or faulty) I would experience delays and the concourse would be more congested;
I am concerned that vulnerable or less technically minded passengers, perhaps including the elderly, disabled or visitors, may be less confident using a ticket machine and could end up overspending or being deterred from travel; and
I am concerned that a ticket office closure will adversely impact on security at the station and believe it is a valuable deterrent against crime.
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