Delivery, returns and exchange procedure

Change or cancel an order


We will do our best in to make changes to your order once you've placed it.
If you'd like to add products to your order, please place a new order for these items.
If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Webshop Administrator on  0207 529 8882 or email  Webshop@rmt.org.uk 9am and 5pm, mon - Friday. Please be ready to quote your order number and order date.
If your order has already been despatched or delivered, then you'll need to follow our Returns procedure or Exchange Procedure in the event of any unwanted products.

Returns Procedure


Please contact the Webshop Administrator on 0207 529 8882 or  Webshop@rmt.org.uk with your order number and the reason for returning. You will then be provided with the returns address. Once your item has been received, the refund will be processed

Exchange procedure


If any item purchased is the wrong size or colour, Please contact the Webshop Administrator on 0207 529 8882 or  Webshop@rmt.org.uk with your order number and the items you wish to exchange it for. You will then be provided with a delivery address. Once the original items are received, the replacement items will be dispatched.