
Great Western Railway is proposing changes that will affect its ticket offices and station staffing.
The proposals include reducing ticket office windows, meaning fewer staff would be available to assist passengers at any one time, and may also lead to reductions in ticket office opening hours.
There was unprecedented opposition to plans by train companies, including GWR, to close around a thousand ticket offices in 2023. This clearly demonstrated the importance of ticket offices and station staffing for many passengers.