Save ScotRail Ticket Offices

RMT is campaigning against plans by Scottish Government owned ScotRail to reduce ticket office hours at 101 of its 143 staffed stations.

These proposals would see the majority of ScotRail ticket offices closed for parts of the day they are currently open. The company has commenced a 12-week internal staff consultation on the proposals which ends in February 2025. 

Under these proposals, the overall weekly hours at the affected stations would reduce by a third. This means weekly ticket office hours across the ScotRail network would reduce by around 2800 hours a week. 

ScotRail and the Scottish Government are trying to spin these proposals as though it will represent an improvement for passengers, but the converse is true. If ScotRail proceeds with these cuts to ticket offices, it will worsen passenger service, safety and accessibility and have a detrimental impact on passengers’ experience of the ScotRail network. 

The Cabinet Secretary Fiona Hyslop MSP confirmed that the Scottish Government’s permission was required for ScotRail to progress these proposals. This means that the Scottish Government can also instruct ScotRail to scraps these plans at any time. 

RMT is calling on the Scottish Government to intervene and instruct ScotRail to scrap its plans to cut vital ticket offices. 

We are asking members to: 

• Sign and share our petition with colleagues, friends and family and on social media 
• Write to your MSPs and ask them to lobby the Scottish Government to reverse the decision to let ScotRail go ahead with these cuts 

RMT is hosting an event for MSPs in the Scottish Parliament on 11^th December 2024 from 12.30 to 1.30pm to brief them on our campaign. This will be followed by a rally outside the Scottish Parliament at 1.45pm. 

We are inviting ScotRail members and reps who will not be on shift to attend this rally to show their support for the campaign. If you would like to attend the drop-in event to speak to MSPs you are also welcome to along, please email Sophie Ward (s.ward@rmt.org.uk) if you would like to do this.