RMT pledges to fight plans to cut ticket office hours at 120 ScotRail stations and warns that cuts will create a “muggers paradise” across the network
Train operator ScotRail is proposing to reduce the opening hours at 117 ticket offices across Scotland. It also wants to close three ticket offices altogether (Cartsdyke, Clydebank & Woodhall). Nearly all of its ticket offices will be affected by these proposals. You can see which stations will be affected here. https://www.scotrail.co.uk/scotrail-ticket-office-consultation
RMT is opposed to these cuts which we believe will worsen passenger service, safety, security and accessibility.
There is no guarantee that staff will remain present at the station when the ticket offices are proposed to close.
Cuts to ticket office hours ignore the wide range of advice and assistance passengers get at the ticket office which cannot be replicated by machines or online ticketing.
RMT also believes that cuts to hours make it easier to reduce staffing or close more ticket offices in the future.
The public consultation, held by the watchdog, Transport Focus, opens on 12th January 2022 for three weeks. You can respond HERE