Campaign to halt Overground ticket office changes

Campaign to halt Overground ticket office changes

2 October 2019

RMT Press Office:

RMT launches fresh campaign to halt London Overground ticket office hour changes

RAIL UNION RMT is launching a new campaign to halt London Overground ticket office closures.
The campaign will fight London Overground’s plans to cut hours at 45 stations to the bare minimum and close the ticket offices altogether at Brondesbury, White Hart Lane and West Hampstead. 
Last year, London Overground planned to close 51 ticket offices on the network. However, RMT launched a campaign and thousands of London Overground passengers opposed the closures leading to the Mayor intervening and promising to keep the ticket offices open. 
RMT will be launching the campaign with a day of action on Fri 11th October with a leafleting and postcard campaign taking place at stations around the Capital.
Under the new proposals many stations would only be open 07:30 – 10:00 am, Monday to Friday.  
The proposals equate to a cut in hours of over 65% across the Overground. Many stations are facing cuts in hours of over 80%.
If these cuts go ahead, and many ticket offices are closed for large parts of the day, RMT is concerned that:
·         Stations will become less safe, secure and accessible.
·         Passengers will not be able to access all ticket types and services at a machine. 
·         Many people, including some elderly and disabled passengers, would struggle to purchase tickets and get advice.
·         It will be easier for London Overground to close more ticket offices and reduce staffing even further in the  future.
Last year, London Overground, which is owned by the German State rail company, made a profit of £4.6 million. 
RMT General Secretary Mick Cash said:
“These plans to cut ticket office opening hours are about cutting costs and maximising profits and fly in the face of the Mayor’s promise last year to keep the ticket offices open.
“We are launching this campaign to halt these ticket office closures to ensure that London Overground is safe, secure and accessible.
“RMT will be fighting to keep ticket offices fully open and oppose the proposed cuts and we expect the same widespread support from the travelling public that we had when fought to save ticket offices last year.”
Notes to editors
RMT is asking people to send a campaign postcard to the Mayor asking him to use his powers to halt the closures. 
A model letter to send to the Mayor can be found at
An online petition, opposing the cuts can be found at

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Tagged with: London overground, ticket office, mayor of London, tfl, sadiq khan