To All Transport for Wales Catering Staff RMT Members

Our Ref: BR2/14/1

6th November 2020

Dear Colleague


I write with regards to the above matter and to inform you that I have received a report from the Lead Officer, together with correspondence from the company, indicating that TfW will be bringing back their Catering staff from Furlough to work on new duties until on-board catering can be resumed. The RMT has been advised by TfW that the new additional duties brought about by the impact of Covid-19 will include the following:

“Stewarding – a customer service focused task that includes the following:
Liaison with Rail Services Station Team
Customer engagement and friendliness
Providing help and guidance to passengers and other station users

Touch Point Cleaning – keeping customers safe by regularly cleaning key touch points for example:
Ticket Vending machines (TVM’s)
Booking Office counters
Customer Service/information desk counters
Gateline touch points such as ticket slots and barcode readers
Protective Perspex Screens
Lift buttons
Handrails eg stairs and lifts
Door handles and push pads
Refuse bin lids
Poster cases (mobile, static, revolving)
Leaflet and newspaper dispensers
Payphone boxes/kiosks
Help points and video help points
Luggage trolley handles”

The Lead Officer reports that risk assessments are being done and one to one return to work interviews are being held where the temporary duties and rosters will be discussed. Training will be arranged once our Catering members have completed their one to one meetings. The Lead Officer also reports that Catering staff who are not able to use up their annual leave before the leave period ends will be able to carry over up to 10 days.

The matter has been subject to recent consideration by the union’s National Executive Committee who notes the report from the Lead Officer and the correspondence from the company and that TfW are proposing that catering staff return from Furlough to carry out ‘Touch point cleaning’ and ‘Stewarding’ duties on a temporary basis.

Therefore, I have been instructed to write to the company informing them that we agree to this temporary measure. However, all Risk Assessments must be agreed and in line with RMT briefings on Face Coverings and all necessary Training must be done before our members take up these temporary duties.

I trust this keeps you fully advised on the matter and I will, of course, update you on any further developments.

Best wishes.

Mick Cash
General Secretary