Our Ref: BR1/14/2
3rd December 2019
BREAKDOWN IN INDUSTRIAL RELATIONS – INTERNATIONAL CURRENCY EXCHANGE (ST PANCRAS INTERNATIONAL)
The European Passenger Services Branch recently submitted a resolution to the NEC concerning a number of serious issues affecting members employed by International Currency Exchange.
The company have been trying to bypass the union by approaching staff individually and seeking them to increase the number of hours worked for the same basic pay, riding roughshod over the contracts collectively negotiated by your union. Management have also been using ‘mystery shoppers’ to produce bias reports that result in performance plans that are used to punish members. When members have requested access to CCTV recordings of the ‘mystery shopper” visits, access has been denied.
There are also serious workplace health and safety failings. There are no adequate facilities for staff welfare, with no place to rest, drink or eat. As well as this, the branch next to Eurostar check-in is subject to extreme temperatures contributing to members becoming ill and unable to attend work. Sickness levels have increased owing to the stress and anxiety of the working environment.
Having considered the Branch Resolution and noted the sentiments therein, the National Executive Committee have instructed me to arrange an urgent meeting with the company to discuss the important issues raised. I am currently acting in accordance with this instruction and will provide an update report to the NEC on the outcome of the meeting.
I will, of course, keep you updated on further developments in this matter.