CUSTOMER JOURNEY MODERNISATION PROGRAMME – ARRIVA RAIL LONDON

To All Arriva Rail London Members

Our Ref: BR2/15/4

25th January 2018


Dear Colleague

CUSTOMER JOURNEY MODERNISATION PROGRAMME – ARRIVA RAIL LONDON

I write with regards to the above matter and in relation to Arriva Rail London’s plans to ‘review and modernise customer service on London Overground.’ The company’s plans are deeply concerning to the union and its members as it would appear that these proposals could see the elimination of ticket offices across the network.

What makes this even more troubling is that our experiences in the past shows that, despite promises from the company, the closure of ticket offices always leads to the wholesale de-staffing of stations with a serious effect on the safety and security of passengers. Additionally, these proposals are being mapped out against background cuts to the budget and those cuts could shape the eventual package.

Following on from the above, your union’s National Executive Committee has recently considered Arriva Rail London’s proposals and they have taken the decision to advise the company that we are in dispute over this matter. Therefore, I have informed Arriva Rail London that a dispute situation now exists between our two organisations and I am currently carrying out the necessary membership checks for a forthcoming ballot for industrial action.

The Executive Committee has also taken the decision to organise a mass meeting of our Arriva Rail London members to discuss the company’s proposals and answer any concerns from our affected members. The meeting will be attended by the union’s Senior Assistant General Secretary, your Regional Organiser and members of the Executive Committee. The full details are as follows:

MONDAY 5TH FEBRUARY 2018 AT 14.00 HOURS

YMCA
41 Fitzroy Square
Fitzrovia
London
W1T 6AQ

I will, of course, keep you fully advised on any further developments. In the meantime, I would be most grateful if you could make every effort to attend the above meeting.

Best wishes.

Mick Cash
General Secretary