REDUCTION IN TICKET OFFICE HOURS – ARRIVA RAIL LONDON

Our Ref: BR2/15/4
29th November 2019

TO ALL ARRIVA RAIL LONDON MEMBERS

Dear Colleague,

REDUCTION IN TICKET OFFICE HOURS – ARRIVA RAIL LONDON

Further to previous correspondence, I am writing to advise you that our preparations to hold the ballot of all ARL members over the ticket office hours cuts have been completed. Ballot papers will therefore be sent to you your home addresses from Friday 6th December 2019 with a closing date of Thursday 19th December 2019.

As it stands we have seen little progress since we declared a dispute on this issue. Just today we have received confirmation from the company that revised ticket office hours will be implemented at Bruce Grove and South Action. Additionally the temporary closures at Stamford Hill and Theobalds Grove, which were in place while the review was being conducted, will now be permanently closed. These changes will be implemented in just a few weeks with a further roll out in other locations towards early in the new year.

We must take a stand against these appalling cuts which will have dire consequences for safety, service and accessibility across London Overground stations. It will also have a significant impact on the workload of other front line workers who will unfortunately take the full force of any customer complaints regarding tickets and advice.

The company have broken their promises they made to halt ticket office closures and have cynically used the reduction of hours to get what they want by the back door. This is unacceptable to this union and the clear view of the mass meetings that took place recently. Therefore I urge you and your colleagues to strongly support your union and vote overwhelmingly in favour of strike action and industrial action short of a strike. We must send them a clear message that their reprehensible actions will not be tolerated.

It is vitally important to get a strong turnout in this ballot particularly as the anti-union laws mean there are strict minimum turnouts to meet. For example even if a majority members vote yes but you don’t meet a 50% turnout, we can be prevented from calling action.

As the ballot will be taking place during the festive season, ballot papers are being sent out with 1st class return envelopes. If you or any of your colleagues who has not received their ballot paper by Friday 13th December please contact the helpline on 0800 376 3706, by email to info@rmt.org.uk or to the Head Office Switchboard on 0207 387 4771.

VOTE YES FOR ACTION
UNITY IS STRENGTH

Yours sincerely

Mick Cash
General Secretary