To All Hull Trains RMT Members

Our Ref: BR2/16/3

1st October 2020

Dear Colleague


I write with regards to the above matter and to inform you that the Lead Officer has attended a ‘briefing call’ with Hull Trains to discuss the company’s proposed on-board hospitality changes.

Following on from the above, I have received a report from the Lead Officer, together with the company’s consultation documents, suggesting potential redundancies and a proposed TUPE transfer of Customer Service Advisors from Hull Call Centre to First Customer Contact Centre (FCC) at Sheffield.

The Lead Officer has indicated that the Customer Service Advisors do not come under the Collective Bargaining and the RMT do not have recognition for these grades. However, the Lead Officer has emphasised the severity of the move in distance and the impact it will have on our members and asked Hull Trains to make full use of modern technology by transferring calls from one call centre to another, keeping these jobs in Hull.

The matter has been subject to recent consideration by the union’s National Executive Committee who notes with concern the company are looking at making a number of our members redundant.

Additionally, the Executive Committee notes that the company is looking to TUPE transfer our members in the Call Centre from Hull to Sheffield and the Lead Officer has made representations to the company to utilize technology to divert calls so our members do not have to relocate.

With all of the above in mind, I have been instructed to seek an updated report from the Lead Officer. Once I have received a report I will place the matter back before the Executive Committee for further consideration.

I trust this keeps you fully advised on the matter and I will, of course, update you on any further developments.

Best wishes.

Mick Cash
General Secretary