RESTRUCTURING, SOUTH GOSFORTH CUSTOMER CONTACT CENTRE – LNER

Our Ref: BR2/15/4

2nd December 2020

Dear Colleagues

RESTRUCTURING, SOUTH GOSFORTH CUSTOMER CONTACT CENTRE – LNER

Your union has been representing you and your colleagues in a Consultation with LNER that began on 27th October 2020 regarding the Customer Contact Centre at Gosforth. The consultation period included a number of meetings of your representatives with management and these have now concluded. At the outset, there was a real risk the restructuring proposals could have threatened jobs and members will have understandably been concerned.

Thanks to the sterling work of your representatives, all staff affected by the company’s proposal have retained a role within the organisation. In addition to this, there will be full-time deputy positions that will enable those occupying these roles a Higher Graded Duty (HGD) and increased pay, which had not previously existed.

Your representatives have successfully averted the possibility of compulsory redundancies and all affected staff have now been allocated or redeployed into a suitable alternative role without loss of pay. Members also now have the opportunity to achieve HGD pay.

Your National Executive Committee has considered a report by your Regional Organiser on the matter. The NEC has noted that all staff affected by the consultation have retained a role within LNER and the addition of HGD. The NEC has further placed on record their thanks for the hard work put in by representatives throughout the consultation period.

I trust this keeps you fully advised and I will inform you of any further developments on this issue as they arise.

Yours sincerely

Mick Cash
General Secretary