Our Ref: BR2/14/2
21st October 2019
WORKING CONDITIONS, CLASS 800/801 AZUMA SERIES - LNER
Members have raised some serious concerns following the introduction of the Class 800/801 AZUMA fleet. There are multiple on-board issues and inadequate facilities which are detrimental to passengers and staff alike. The available luggage storage has been found to be woefully inadequate and with the upcoming Christmas period there will likely be a large increase in health & safety issues and stress for frontline staff. These issues have been ignored by management who have responded along the lines of ‘you will just have to manage it’ – a complete failure to take responsibility for an intolerable working environment.
Other issues reported by members include:-
Toilets going out of use randomly
Taps flooding floors
Bicycle storage spaces that are unable to accommodate bicycles
No rubbish storage provision
Disabled toilet doors failing
Seat reservation failures
Our National Executive Council has considered the matter and shares the concerns that members have raised. We will not sit back and allow our members and passengers to have their safety and wellbeing compromised. I have written to LNER to arrange an urgent meeting with senior management to address these issues. I will keep you advised of further developments.