11 September 2019
RMT Press Office:
Venue: Outside Glasgow Queen Street station travel shop Friday September 13 from 1300 hrs until 1500hrs
Abellio, the current ScotRail franchise holder, is planning on providing just two ticket desks offering the full range of tickets. This is a reduction from four desks in the current temporary location on Dundas Street, and six desks in the old Queen Street station.
This senseless cutback will impact customers who rely on face-to-face ticketing services like the elderly, people with disabilities, and people without online access.
RMT general secretary Mick Cash said that it was clear that Abellio is in a precarious financial position and was putting profit before customer service.
“Their obligation to provide profits for their parent company in the Netherlands has resulted in a shoestring budget for our railway.
“Don’t let them get away with it,” he said.