19 February 2025
Rail union RMT, has condemned ScotRail’s decision to cut ticket office hours at a majority of staffed stations, calling it a “reckless attack on passengers and staff.”
Mick Lynch, RMT general secretary said: “ScotRail insists there will be no job losses, but without ticket offices, there is no guarantee of future staffing. This is de-staffing by stealth and a betrayal of passengers.
“These cuts will leave stations understaffed and passengers will not have all the essential support they need
“ScotRail’s claim that this will ‘improve customer support’ is misleading.
"Slashing ticket office opening hours will make stations less safe and reduce accessibility particularly for disabled and elderly passengers.
“We demand that the Scottish Government intervenes immediately to halt these reckless cuts before they cause lasting damage to Scotland’s rail service.”
END
Unity House
Tel: 020 7387 4771
Email: