RMT demands action as threats to staff escalate on GTR

RMT demands action as threats to staff escalate on GTR

30 May 2018

RMT Press Office

RMT demands action from safety regulator, company and British Transport Police as abuse and threats to staff escalate in wake of GTR timetable meltdown

RAIL UNION RMT today demanded urgent action from the safety regulator, the ORR (Office of Road and Rail), the company and British Transport Police as staff report an escalation in passenger anger, abuse and threats as the GTR timetable chaos continues.

RMT first raised the issue last week but since then GTR have failed to lift a finger and the situation has worsened with staff set up to take the full force of the passenger backlash while train company bosses hide away in their luxury offices.
The new timetables have led to wholesale cancellations and delays with the company now forced to admit that there is no end to the chaos in sight. RMT has pointed out that many of the front line staff bearing the brunt of passenger frustration are women, often lone working, isolated and vulnerable, who have been left without support while the company bosses abdicate responsibility and ignore their basic duty of care to the workforce.

RMT General Secretary Mick Cash said:

"Frankly it is disgusting that the entire senior management of GTR have gone AWOL and are locked away in their luxury offices while my members are bearing the brunt of the public backlash against the companies rank incompetence. We want action from the ORR to enforce safe working conditions for RMT members as the situation in clearly worsening and the level of abuse is escalating.

“The vast majority of passengers know that the ongoing timetable problems are down to the train company and not the staff but some lash out from sheer frustration.
"There is no excuse for that whatsoever and the union will not tolerate a situation where our members at the ‎sharp end are effectively being deployed as human shields by a remote and incompetent management. We want an intervention from the ORR and we want it now. They must call this company to account before we have a serious incident on our hands.

“GTR have abandoned disabled passengers, ripped apart the safety culture and are now hanging their staff out to dry. It’s time to sack these spivs who just see the railway as a one way ticket to the bank without a thought for passengers and staff."

Want to receive updates from us? Subscribe to a mailing list

Tagged with: gtr, timetable