RMT demands action on London Overground ticket offices and understaffing

Despite widespread opposition, Arriva Rail London (ARL) which runs London Overground, slashed ticket office hours and removed Oyster services, leaving passengers with limited support, particularly affecting vulnerable groups.

 

RMT General Secretary Mick Lynch said: “Arriva Rail London’s actions are unacceptable.

 

“Staff shortages and the removal of key services can put passengers at risk, especially those who rely on face-to-face assistance.

 

“The Mayor must demand the immediate restoration of ticket office hours and reinstate Oyster facilities to ensure the Overground meets public needs."

 

RMT reports that 70% of stations are understaffed, with vacancies persistently unfilled. In a survey of Overground staff, 94% said cuts had worsened passenger service, with 89% citing reduced safety and security.

 

The union warns that passenger accessibility is deteriorating, affecting older, disabled, and digitally excluded individuals the most.

 

Despite this, ARL has paid out £40 million in dividends since 2017 while services continue to decline.

 

Mr Lynch added: "Arriva Rail London’s focus on profits over people must end.

 

“We call on the Mayor to ensure all vacancies are filled and ticket offices are properly staffed to meet the needs of passengers across the network."

 

RMT remains committed to working with TfL and ARL to protect jobs and services for the public.