7 January 2020
RMT Press Office:
RMT on news that Arriva Rail London is pressing ahead with cuts to ticket office hours across the London Overground network
Commenting on TfL’s announcement that it is pressing ahead with cuts to ticket office hours at London Overground stations, rail union RMT says these cuts are about profit not passengers.
Last year the operator of London Overground, Arriva Rail London, which is owned by the German state railways, paid out more than £4 million in profit to its shareholders.
Despite this, the company made clear its ultimate goal last year when it proposed to close ticket offices across the network. These plans were only halted in the face of massive passenger opposition.
Arriva Rail London and TfL should not be so disingenuous to suggest that these cuts are about ‘changing customer needs’. The RMT has said from the outset that these proposals were a ‘fait accompli’ with the sole aim of maximising Arriva’s profits.
RMT general secretary Mick Cash said:
“However TfL and Arriva Rail London try to dress this up – they are ploughing on with damaging cuts in the face of clear passenger opposition.
“RMT has opposed these cuts from the outset because they will be detrimental to passengers, and in particular disabled and elderly passengers.
“Violence and crime on the railways is soaring – Arriva Rail London and TfL’s decision to decimate ticket office hours and staffing will only serve to make stations less secure and safe”