RMT responds to Passenger Focus report

RMT responds to Passenger Focus report

27 January 2015

RMT Press Office

RMT General Secretary Mick Cash said: “This report from Passenger Focus throws up yet more evidence that two decades of privatisation, fragmentation and under-investment on Britain’s railways have left passengers angry and frustrated as they see the hard cash they pay over for extortionate fares drained away in profits to the train operating companies.

“It is telling that satisfaction on the commuter routes into London, where there is a drive on to axe guards and station staff in the name of profit, is in free-fall and that should be enough to force these companies, like the new operators on Thameslink, Southern and Great Northern, to abandon their cuts plans.

“It defies belief that constantly failing train companies are allowed to hang on to their money-spinning franchises while passenger anger reaches boiling point. The only solution is to end the 20 years of private racketeering and return the whole railway to public ownership.”

ENDS

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Tagged with: passenger focus, privatisation, tsgn, customer satisfaction report